This Topic is aimed at fellow backers of this project, not WayTools because I’ve given up with them.
I placed my original order 6 and a half years ago on 7th March 2015. I requested a refund 6 months ago on 7th March 2021. I have had absolutely no contact with WayTools since then.
On the WayTools website, the checkout is still active and they are still accepting new orders. The order page links to a guarantee:
Every WayTools product comes with a 100% Money-Back Guarantee.
You can change your mind about anything in your purchase, at any time,
even up to 30 days after delivery – and ask for a refund in less than
60 seconds. No emails, no phone calls, no hassles.
Just let us know online, at any time 24x7.
You can get TextBlade in your hands, give it a workout for a month,
and decide if you find the product and the value compelling.
At every step in the process, our full refund policy for all customers
guarantees your freedom to choose.
There is also some preorder info which states:
Your pre-order has a 100% money-back guarantee. You can get a refund at any time, online, 24 X 7.
Just click ‘Change’ on your order status page, and it takes less than a minute.
Your satisfaction guarantee also extends for 30 days after delivery, so you can
try TextBlade for a month with zero risk.
It doesn’t work though. Well, you can “request” a refund at any time. You will not “get” one.
WayTools as a company is clearly in big trouble.
Don’t forget, on 17th October 2019 (2 years ago) WayTools confirmed that it would ship in 2019.
I have completely given up on this project now. Even this forum is as good as dead. I have no doubt that I will never see either the product or my money. I should have requested a refund years ago when it first became obvious that I’d backed a crowd funded project rather than ordered a tangible product, but that’s hindsight. I’ve accepted that I’ve lost $250.
It is by no means the first crowd funded project that I’ve personally lost money on, but at least the others have mostly had the courtesy to stop accepting new orders.
The newest entry the Blog section of the website is over 4 years old, which is bad enough, but it’s disgusting that the website is still accepting new orders.
Thanks for reading this rant and good luck to you all.