I am not happy to write this post, but it needs to be written.
Here is a post that is nearly a year old: https://forum.waytools.com/t/next-update-post/5419
That post was made when people grew concerned about there not being an update for a long time.
From JULY OF LAST YEAR, in response to that post, WayTools said: “All - Working through update topics this Sunday, will advise soon.” (still no update, a year later)
Now a lot has happened since then.
For example, I posted about a grave concern I had with a graphic on the website. I posted about that a half year ago: https://forum.waytools.com/t/problem-graphic-on-the-website/5520/4
This is what Waytools said over half a year ago in response: “Team will brainstorm some further refinements, and alternative ways to present it. We’ll plan to revise it within a week.” (it still hasn’t been changed)
More than two months ago, I wrote a post: https://forum.waytools.com/t/so-i-guess-i-gave-a-ted-no-a-techtalk-no-a-textblade-talk-in-a-theater/5604
In that post, I said: “How long will it be before you all get to know more of what I know right now? ... Based on my most recent conversation with Mark, I’d be surprised if you don’t know more in less than two months. Hopefully significantly less than two months from now.” (we still don’t have this information posted)
I had intentionally padded what Mark had told me of when he’d share information with everyone. BY A LOT. But then I sort of quietly forgot about it as I have a lot going on in my life right now (we are getting VERY CLOSE to adopting the little boy we’ve had in foster care for two years!!! )
As some of you know, I’ve been extremely bullish about the TextBlade and I continue to know and believe that it is a TRANSFORMATIVE PRODUCT, one that people will love when they receive it. But I recently had an experience that unfortunately made me have to take a step back.
Something happened last night, something I never expected. I was at a restaurant, using my TextBlade as I do, and I had a “celebrity moment”. It was actually really creepy. Like stalker level creepy. I don’t think I’ll ever forget it.
Them: “HEY! I KNOW YOU!”
(Interesting, this might be cool, but I don’t know who YOU are....)
Them: “YOU ARE THAT BASTARD VERK SHE ON!!!!”
(Ok, they are definitely not happy to see me)
Them: “YOU LYING BASTARD!”
(Um, this is getting bad...)
Waitress: “Is there a problem?”
Them: “DAMNED -RIGHT- THERE IS A PROBLEM! THIS GUY HERE IS A LIAR!”
Waitress: Looks at me questioningly, looks at them
(What the actual.... is going on here?!?!?)
Them (-SITTING DOWN AT MY TABLE WITHOUT ASKING-): “YOU SAID WE’D KNOW WHAT YOU KNOW BY NOW!”
Me: “Ok, seriously, I have no idea who you think I....”
Them: “YOU HAVE IT RIGHT THERE - YOU ALREADY HAVE YOUR STINKIN’ TEXTBLADE! SO YOU DON’T CARE ABOUT US!”
(Ok, this just took a strange turn...)
Long story short, this guy actually recognized me from my picture here on the forums. FROM THE WAYTOOLS FORUMS! From my profile photo! Turns out he’s apparently been wanting a TextBlade since 2015 and since he lives here in Arizona (and somewhere I apparently let that slip?), he had been following me in particular on these forums.
And he had some actual, legitimate gripes with me. He was upset about how I have kept supporting WayTools and the TextBlade despite us “never getting updates from WayTools”. He wanted to use my TextBlade, and honestly, for the first and only time EVER, I didn’t let him. I actually packed it up and put it in my pocket - I was afraid he’d throw it across the room and stomp it into a billion little pieces, this guy was ANGRY. Of course, me not letting him use it just made him MORE angry. The restaurant manager (I think it was the manager anyway) came over because this guy was yelling. He told us that if WE (I wasn’t the one yelling, which someone at another table explained to the manager person) didn’t stop yelling that WE would have to leave the restaurant.
That didn’t sit well with me. The guy agreed to calm down, and he did somewhat. His tone continued to escalate but there was this ANGEL of a lady sitting behind me that kept reminding him (like the best sort of Mother) to keep his voice down. After he left, I thanked her profusely!
This guy was just so upset about how he had spent his money buying a TextBlade and he got banned from the forums a year ago (but he was QUOTING my posts from this April, so I don’t really know if he was lying or what about that...) and that this whole thing was a huge mess.
I got an up front and personal lesson on how people NOT in TREG feel about this situation. So I looked here on the forums and REALLY tried to put myself in the shoes of a non TREG person. Someone that put their money up in 2015 and still doesn’t have their TextBlade. Someone that reads these posts from @waytools that say they’ll provide information or do something and then days, weeks, months, YEARS later, they still haven’t.
This has to stop. So Mark, I’m asking you right out here on the forums as someone that got a very PERSONAL visit from a non TREG person - PLEASE, be more transparent. PLEASE, post a REAL update. PLEASE, let us all in on more of what is going on.
I knew it had to be bad for people, but I honestly didn’t know HOW bad.
P.S. After this guy calmed down, I ended up letting him try the TextBlade. He really liked it, he SAID he’d keep his order (how does he have an order if he was banned from the forums?!?!?), but he wasn’t really any happier about the situation.
P.P.S. If it isn’t obvious, I still LOVE my TextBlade. I just have a better understanding of how this stuff feels for people that don’t have one!