Refund requested but no response

I’ve sent in a cancellation and refund order on the website.
The status changed to cancelled on website but no response nor communication from WayTools.

Have anyone gotten a response lately?
Have sent several reminders to response, but silence.

It’s been quiet. Since you said it changed to “canceled” nothing else means much unless it has been a long time and you still haven’t seen the money refunded. Since you gave no dates, we can’t tell if this is a problem or not.

I cancelled in January - no refund and no response to any mails (just one automated mail saying my refund was being processed).