I want to be clear here - I 100% applaud the instant refund, I think that is a super welcome thing and every indicatation is that you do this for anyone wanting it. Again, I think that is extremely forthright.
Further, I agree wholeheartedly that the text BELOW the pictured graphic has the pre-order text, and it was present when I placed my recent order for additional TextBlades.
My issue, primarily anyway, is with one single word: “Available”.
I will put some disclaimers here, for the benefit of the doubt:
If you can assure me that there never was an “Available” listed for any month prior to right now, then my concern is unwarranted
If you can assure me that FOR CERTAIN it will be available by June of next year, then my concern is equally unwarranted
I’m truly not trying to be a jerk here. I try VERY HARD as a TREG member, to view things from both sides. One, from the side of a person who has this grand product and owes it to you to test it so we can reach GR as quickly as possible.
But second, I still try REALLY hard to see things from the point of view of someone that placed an order long ago, as someone that is just now placing an order, or as someone that is just considering placing an order.
From this second point of view, unless BOTH #1 and #2 above are true, then the word “Available” is at least potentially misleading.
It looks to me like there is plenty of room to put “Hopefully Available” or “Intended availability” or “Anticipated Availability”.
I know this may seem an incredibly minor point, but to me, in the best of all possible words, that word “Availability” as it is written right now is basically a “trust based” contract of availability by June. In other words, the integrity of WayTools can be measured by the truthfulness of that word there.
Perhaps most importantly, if, at some point in the past, the word “Available” was EVER written above the month of October, then that “trust based” contract was violated. That integrity was violated.
Now, I understand that that word is NOT a legal contract. I’m NOT trying to say there is anything illegal about it or honestly that you are trying to intentionally mislead people. I want to be clear about that - I do NOT think this is intentionally giving people the wrong impression!
What I am suggesting is that if (as @dabigkahuna mentioned), this has been in place in one form or another since orders opened up, then this is most likely something that was designed with the BEST of intentions - shipping soon! But I think any reasonable person would agree that if it has been saying “Available” this whole time based on the shipping estimates, then this is no longer true.
Further, I would argue that the longer (even by the DAY) that it remains saying Available, in light of the now years in slipped shipment estimates, it transitions more from good intentions to becoming something someone COULD argue was disingenuous, which I know your company well enough that this is decidedly NOT the case.
For that reason, I invite you - in fact I IMPLORE of you, that you add just one additional word there - “Anticipated” in front of the word “Availability”. In my personal opinion, those eleven (twelve if you include the space) characters go a looooong way toward having more integrity on that particular page of your website.
Just my two cents. I’m truly trying to see this from every side. On the one, I don’t think there is any bad intent here. But on the other, I can see people (ESPECIALLY people not on the forums!) to not take this as you intend it.
One example from VERY recently - I unfortunately was in a situation where my shiny new iPad Pro had BENT. Apple replaced it free of charge and without using my AppleCare+, but in the course of that I was in the Apple Store sitting at a table twice. I was working from the table both times. Both times, I had many people come up and ask me about the TextBlade as I was using it. Probably twenty or so people each time (bear in mind my local Apple store is pretty busy and typically has about 100 people in it including employees). Of those forty people (twenty each time remember), I had about ten ask me how to buy one. TEN! Well, I had to tell each of them that they couldn’t get one yet, but that they could pre-order it. A few of those people, perhaps four or so out of the ten that asked how to buy it, they were people I’d put in a class of being a little slow on the reading comprehension. I’m not trying to be mean - they were all super nice, wonderful people (as an aside, that’s what I encounter at Apple stores almost exclusively!), but even just remembering the website was difficult for them - I usually offer to text the URL to them or send them an email or to write it down. But I suspect even after my explanation, by the time those four got to the website, they would end up expecting to get it by June.
And hey, if we TRULY make June, then all the better! I’d love this entire thread to be pointless because everyone that wants a TextBlade to have one.
But I did honestly feel it important to bring this issue up.