Roy, that’s right, earlier post by akb had said simply -
“Thinking of lawyers and Lawsuits.”
We responded by sending a refund, which he has received, and by offering to reinstate within a week if he chose to.
He has now altered his post to remove the legal threats, and take a softer tone. Presumably, this is contrived to make our response look unreasonable.
His private emails were very explicit, describing his plans to hurt the company, through a series of legal attacks.
Given the willingness to misrepresent his actions, and a written record of his intent to harm us, our responses were measured and appropriate.
Companies really don’t have much choice when such behavior presents. All you can do is politely refund and withdraw.
Not the most fun way to spend a weekend, and doesn’t help speed up release, but on rare occasions companies have to deal with it.