Yesterday I had to report an issue with my Blade. It has been in daily service for a couple of years now so when I found that the right hand hot corner of the space blade was no longer responding as expected in Excel I was feeling the pain.
This was reported via the app along with a video sent via email in support of the request for help. Bear in mind I am in the UK here.
At about 20:00 GMT i had a call from WT, I think it was Mark and spent an hour on the phone discussing the symptoms and possible causes. It looks like there is a small bend on the base plate for some reason, probably transport damage.
However, over the phone we re-calibrated the unit and now all is working perfectly again.
THIS IS WHAT I CALL CUSTOMER SERVICE.
Also it shows just how powerful the OTA analytics and support software is.
Well done WT and many thanks, Adrian.